Customer Happiness Representative 

Location: Sturgeon Bay, WI - Approximately 50% work from home

Pay: $16-22 per hour, depending on experience and qualifications 

Hours: Full-time 40 hours per week. Shifts can be flexible and might vary week-to-week. All shifts will be between 8:00am and 8:00pm. Weekend shifts will be required.

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Responsibilities: 

• Provide technical support for customers who have questions setting up their cameras or need to troubleshoot basic technical issues

• Provide pre-sales support for customers who call or email with questions about our cameras, app, and data plans

• Ship cameras and accessories

• Test cameras and help with research & development

• Other duties as needed by leadership​

Requirements

• A team player who is willing to pitch in and help the team succeed

• Reliable and dependable

• Friendly and customer-focused

• Strong communication, organizational, and problem-solving skills

• Strong attention to detail and accuracy

• The ability to work independently

• Strong local references  

• 4-year college degree and 4+ years work experience preferred

• Past experience in a customer success/support role preferred

• Must be available to work weekends as needed

• Must be authorized to work in the U.S.

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Benefits & Perks:

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• Competitive pay

• Free trail cameras for personal use

• Company-paid sabbatical after five years

• Fun startup atmosphere

• Unquantifiable pride from knowing that your day-to-day efforts improve wildlife conservation

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GREAT CUSTOMER SERVICE IS THE FOUNDATION OF OUR COMPANY AND THE REASON WE HAVE BEEN SO SUCCESSFUL. THIS ROLE IS CRITICAL TO THE HAPPINESS OF OUR CUSTOMERS AND THE THE CONTINUED SUCCESS OF OUR BUSINESS. 

Please submit your resume to careers@yellowstone.ai.