More than just a job

Job Title: Technical Customer Support Specialist ​

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Company Description

Yellowstone.ai is more of a family than a company. Our entrepreneurial team is willing to roll up our sleeves and do whatever it takes to make our customers happy and continually bring innovative products to market. 

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Our mission is simple: leverage cutting-edge technology to help our customers enjoy wildlife experiences. We do this by creating durable, reliable, and easy-to-use cellular trail cameras. We sold our first-generation cameras in 2020 and our continual drive for improvement helped us win the 2026 ATA award for Best New Technology! 

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Today we are one of the fastest-growing companies in the trail camera industry, fueled largely by word-of-mouth and strong customer relationships. Every camera is backed by award-winning U.S.-based support and a full lifetime warranty.

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Our family business isn’t so small anymore. As we grow, our commitment to customer service never wavers and we’re looking for A-players to join our team. We aren’t looking for people who are just “looking for a job.” We demand that all employees share our passion for quality, honesty, great technology, and responsive customer service.

 

We’re looking for a true A-player to be the face of Yellowstone.ai — someone who loves helping customers, solving real tech problems, and growing with a fast-scaling company. This is not a basic call-center role. You’ll own customer support while helping shape processes and even influence product decisions.

This is a hybrid position — applicants must live within 100 miles of Sturgeon Bay, Wisconsin.

 

Schedule

• 30–40 hours per week

• Afternoons and weekends required, with some flexibility

 

Responsibilities

• Respond to customer emails, messages, calls, and in-app requests with fast, friendly, expert help

• Assist with pre-sales questions, order processing, shipping, and returns

• Troubleshoot camera issues (connectivity, images, GPS, data plans, subscriptions)

• Revisit and act on user data: review recent images from the past month with GPS locations, last-known locations, and current data-plan status

• Handle in-app camera purchase requests (for MVP this simply generates an email to support for fulfillment)

• Support general business operations (inventory, shipping, etc.)

• Lead special projects and process improvements — your ideas will actually get implemented

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Ideal Qualifications

• 4+ years of tech troubleshooting experience or similar (or 4-year degree)

• Strong written + verbal communication skills

• Extreme patience with non-tech-savvy customers 

• Highly organized, detail-oriented, and self-motivated

• Knowledge of hunting, trail cameras, or outdoor tech is a big plus

• Bonus: experience with cellular/data plans or subscription products

 

Why Join Yellowstone.ai

• Small, entrepreneurial team where your work makes a real impact

• Flexible and supportive work environment

• Opportunity to grow with a rapidly expanding company

• Competitive pay and benefits

 

Compensation and Perks

• $15-30/hour or more depending on experience and qualifications 

• Free cell cameras 

• Company-paid gym membership

• PTO and paid volunteer opportunities

• And more

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You Might Be a Great Fit If…

• You enjoy helping people and solving problems

• You’re the type of person who notices when something could work better and suggests improvements

• You’re comfortable wearing multiple hats and jumping into different tasks when needed

• You communicate clearly and professionally with customers

• You like being part of a small, supportive team where everyone helps each other out

• You appreciate flexibility and are willing to occasionally swap or cover shifts for teammates