More than just a job

As our family business continues to grow, we're in need of rockstars!

Director of Customer Operations

Location: Sturgeon Bay, WI

Type: Full-Time

Compensation: $60,000 – $70,000 + Bonus + Paid Hunting Time Off + Perks

ABOUT YELLOWSTONE.AI

Yellowstone.ai is on a mission to revolutionize wildlife technology. As winners of the 2026 ATA Award for Best New Technology and one of the fastest-growing brands in the outdoor industry, we back every product with a full lifetime warranty and world-class, U.S.-based support. We are a technology-driven family business that believes in building extraordinary products and the extraordinary teams behind them.

As we scale rapidly, we are looking for a visionary leader to own our operations and ensure our customer experience remains best-in-class.

THE ROLE

We are seeking a Director of Customer Success & Operations — a strategic “A-Player” who can bridge the gap between our high-level technical product and our valued customers and dealers. You will be the architect of our internal systems, the manager of our support team and protocols, and the primary point of contact for our most important accounts.

This isn’t a “maintain the status quo” role. We want a relationship-driven builder who will leverage AI, automation, and data to increase efficiency, grow key relationships, and inform high-impact decisions.

YOUR FIRST 90 DAYS

We want you to hit the ground running. In your first 90 days, you will be expected to:

Audit our current support stack and identify gaps and opportunities.
Pinpoint 2–3 high-impact automation wins and implement them.
Establish a baseline dashboard for operational KPIs
Build relationships with our key partners, dealers, and clients.

KEY RESPONSIBILITIES

Leadership & Support Management: Recruit, mentor, and lead our growing Technical Support team. Transform our support and onboarding process to ensure world-class service at scale.
AI & Operational Automation: Implement AI tools to exponentially increase team throughput and improve the customer experience.
Key Account & Dealer Relations: Act as the primary liaison for high-volume and strategic accounts. Ensure they have the inventory, training, and strategic support they need to succeed.
Data & Business Intelligence: Build and manage real-time dashboards to track camera health, subscription retention, and operational KPIs.
Process Architecture: Evaluate and optimize everything — from inventory flow to shipping logistics and software integrations. You have the authority to fix or automate any bottleneck you find.

IDEAL QUALIFICATIONS

Industry Experience: 6+ years in Account Management, Operations, or Customer Success — ideally within the outdoor, hunting, or cellular tech space.
Technical Literacy: You don’t need to be a coder, but you must be an “AI-First” thinker. Experience setting up AI agents and leveraging automation tools is a major plus.
Entrepreneurial Grit: You thrive in a fast-scaling, small-team environment. You're comfortable wearing multiple hats; No task is too big or too small.
Leadership Track Record: Proven experience managing teams and driving high-level projects from concept to completion.
Analytical Mindset: Comfortable diving into Stripe data or Shopify analytics to build custom reporting and identify growth opportunities.

WHY JOIN YELLOWSTONE.AI?

Direct Influence: You report directly to the Founder and have a seat at the table for product and strategy decisions.
Un-Corporate Culture: We are a high-performing team that values honesty, speed, and flexibility over bureaucracy.
Real Growth: We are expanding rapidly. Your career path leads directly to executive leadership as the company grows.
Perks: Competitive salary, company-paid gym membership, free cameras, paid hunting time off, and the opportunity to help shape the future of wildlife technology.

HOW TO APPLY

Send your resume and a brief Vision Statement to careers@yellowstone.ai. In your note, tell us about:

Key relationships you’ve built and grown throughout your career, and/or
Specific ways you’ve used automation or AI to solve a real business problem.

We review applications on a rolling basis and aim to respond to all applicants within one week.