A real lifetime warranty
Camera & solar panel malfunction
If you have an issue with your camera and/or solar panel that cannot be resolved, we'll repair or replace your camera / solar panel with a new or refurbished one at no cost. You only pay for shipping.
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Animal / natural disaster coverage
Destruction or malfunction caused by an animal or natural disaster is covered for life. This includes hurricanes, forest fires, floods, bears, cattle, etc. You only pay for shipping.
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​Replacement parts
Swappable components including the antenna, glass lens cover, PIR motion sensor lens, straps, SD card, SIM card, and the black battery pack housing are covered for life. We can a) ship you a replacement part that you install or b) you can ship us the camera and we'll replace the damaged component for free. In either case, you only pay for shipping.
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Blue lithium-ion battery cells
Lithium batteries naturally age and degrade over time. We use extreme-weather, commercially-available 18650 lithium-ion batteries, which come with a two-year warranty. After that, if your batteries degrade, you'll need to purchase compatible replacements from us or elsewhere.
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Obsolescence due to cellular network changes
It's likely that in the future, mobile network operators will decommission their 4G networks. When they do, we'll offer a replacement camera that is compatible with then-available networks at no cost. At that time, you will only pay for shipping.
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Requirement
Our cameras have advanced capabilities for remote monitoring, which is one of the reasons we're able to offer the industry's only lifetime warranty. In order for us to properly monitor and update a camera's health and systems, we ask that your camera maintain a data plan and connection for at least 60 days per calendar year.
Camera malfunction due to improper use or care of the camera is not covered.
Lifetime refers to the lifetime of you, the customer. As long as you are alive, this warranty will remain in effect.
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​To initiate a warranty claim, please email support@yellowstone.ai.
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Older camera models have a one-year warranty, except those that have been on an Outfitter plan for the preceding 90 days, in which case, the above Y2 lifetime warranty applies.
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Formal documentation for our warranty can be found here.