Yellowstone AI Standard Warranty

Last updated 12/5/2020

 

Yellowstone AI warrants our products against defects in material or workmanship for a period on one year from the original date of purchase of the product by a consumer (the “Warranty Period”). If a material or workmanship defect arises with regard to any Yellowstone AI product, and a valid claim is received within the Warranty Period, Yellowstone AI will (1) repair the Product using new or refurbished parts or (2) replace the Product with a new or refurbished product. For purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are the exclusive remedies available to the consumer. The warranty on any replacement product provided under this warranty shall be for the unexpired portion of the warranty period applicable to the original product.
 

Shipping
Initial shipping of items to YELLOWSTONE AI for warranty coverage is the responsibility of the customer. YELLOWSTONE AI has no responsibility for any items lost or damaged during incoming shipment. It is recommended that all shipments made by the customer be insured. Before shipping any items for warranty coverage, an RMA must be obtained via email support@yellowstone.ai. In addition, YELLOWSTONE AI reserves the right to charge a small shipping and handling fee in connection with the fulfillment of any valid claim. YELLOWSTONE AI may email an invoice for $35.00 for return shipping & insurance. (For U.S. customers only. International customers will be invoiced $60.00.).

 


When requesting warranty coverage, we will require the following troubleshooting in advance of a return
1.    Troubleshooting over the phone (may require multiple attempts).

2.    That you email us the log file on your SD card so our engineers can review.
3.    We may require the customer to provide us with a valid purchase receipt as proof of purchase.

 

Exclusions and Limitations
EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY SET FORTH ABOVE OR TO THE EXTENT RESTRICTED OR PROHIBITED BY APPLICABLE LAW, YELLOWSTONE AI EXPRESSLY DISCLAIMS ANY AND ALL OTHER WARRANTIES EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF QUALITY, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.  YELLOWSTONE AI AND ITS AGENTS SHALL IN NO EVENT BE LIABLE TO CUSTOMER FOR ANY DAMAGES, INCLUDING ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, MULTIPLE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST SAVINGS, OR OTHER SUCH DAMAGES ARISING OUT OF THE USE OF (OR IMPROPER USE OF), OR INABILITY TO USE, YELLOWSTONE AI PRODUCTS, EVEN IF YELLOWSTONE AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PERSON OR ENTITY RELATED THERETO.


In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the refund or reimbursement of the cost of any wireless data charges incurred while warranty services are being rendered. Wireless data plan management is solely the purview of the account holder and should be managed accordingly if warranty service is necessary.


Customer’s use of YELLOWSTONE AI Products may entail the use of hardware, software and internet access.  Customer agrees that YELLOWSTONE AI is not responsible for any hardware (other than the Products), software (other than properly licensed software provided by YELLOWSTONE AI), or internet access or availability issues, and Customer agrees to hold YELLOWSTONE AI harmless for any such issues.  Warranty coverage is specifically limited to the original purchaser of the product and does not extend to any subsequent parties.


If YELLOWSTONE AI elects to provide a refurbished product in response to a warranty claim, the refurbished item will carry the remaining balance of the warranty period of the original warranted item.


This warranty is void if the product housing has been removed and/or if the Customer has used a SIM provided by any person or company different than Yellowstone AI.
 

The following items are expressly excluded from warranty coverage:
•    Any damage, malfunction or degradation of performance resulting from the use of the product in an environment not meeting the operating specifications set forth in the user manual. Yellowstone AI cameras are very water resistant; however, they are not waterproof.
•    Any damage, malfunction or degradation of performance resulting from failure to properly prepare and transport the product as prescribed in published product materials
•    Any damage, malfunction or degradation of performance resulting from improper use or connection to incompatible batteries, power supplies, SIM cards, or SD cards.
•    Any damage resulting from attempts by personnel other than YELLOWSTONE AI representatives to repair or service the product unless directed by a YELLOWSTONE AI representative.
•    The replacement of items that have been abused, misused, or tampered with in any way.
•    The repair of an item that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product or degrades performance or reliability.
•    The performance of software or firmware updates or upgrades.
•    The correction of user programming errors.

 

Unclaimed Items
It is the customer’s responsibility to respond to any inquiry initialized from our warranty department. YELLOWSTONE AI will only keep the returned goods for 6 months. Unclaimed returned item(s) will be discarded after 6 months.
If the product is beyond the warranty period, the price for repairing or replacing may vary. Please allow 6-8 weeks for delivery.


Camera Repair
There will be a charge for repairs not covered by the warranty.  Please contact Yellowstone AI to determine more information and to discuss repair options not covered under warranty.

Return Policy

 

Items purchased from a retailer cannot be returned to a Yellowstone AI, unless specifically directed by Yellowstone AI;   they must be returned to their Retailer in accordance with their returns policy. Items purchased from dealers or resellers directly are not eligible for return, refund, or exchange.

Items must be returned in the original manufacturer's packaging and product returned in new condition.  If it is determined there is misuse, damage or neglect, based on the condition in which the product is received, we reserve the right to refuse and discard the items without providing a refund. 

We cannot refund original or return shipping charges. All costs associated with your return are your responsibility. We suggest you obtain a tracking number and insurance as we are not responsible for lost packages