Passionate about customer care
Our cameras are simple and dependable
so a vast majority of our customers never contact us
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But our friendly, U.S.-based team is here to help, just in case
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​​​As competitors seek profits through offshoring support, we believe in treating everyone like family. We would never ask grandma to wait on hold for an hour and then forward her call overseas.
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Call us now at 970.821.8525 and see for yourself :)
5 minutes
17 seconds
Our average customer support call is resolved in 5 minutes and 17 seconds, from the first ring to "farewell."​
One unified team;
6 ways to reach us
Call
Text
In-app chat
Support ticket
In-person
Extra help for those who need it
We treat everyone like family. Grandpa doesn't understand new technology so we've made Y2 and our app so simple that even he can enjoy. Our patient support team takes pride in helping and we offer to pre-activate cameras for free, prior to shipping.
Flex Billing - One more thing the other cams don't offer
We let you pause whenever you want AND we pay you for unused days.
We all know the feeling… your hunting season just finished but your plans renewed for another month. Competitors continue to charge you for the rest of the month. We let you cancel immediately and we’ll give you a prorated credit for the remaining days in the month. For example, if you pay your monthly bill on Dec 1, and you cancel on Dec 2, we will credit your account for the remaining 29 days in Dec. Flex billing also applies to plan changes; you can easily change plans anytime of month and we’ll prorate your charges accordingly.
Just ask our existing customers
We're always trying to improve. So with each camera sold, we invite feedback like "how likely are you to recommend us to a friend?"
Over five years, 90% have responded with 9 or 10, giving us a Net Promoter Score of 76. This puts us in elite territory with companies like Chick-fil-a, Apple, Google, and Southwest Airlines.
